Returns & Refunds
INXO STEELWORX will not accept returns:
1. The Consumer Protection Act (the “CPA”) specifically excludes “buyer’s remorse” and Inox Steelworx reserves the right to reject returns that are sought because the Consumer has “changed his mind” or no longer wants the item after the purchase has been made.
2. Where the goods have been damaged due to ordinary wear and tear or worn out in the ordinary course of use.
3. Goods that have been personalized or custom made
4. Goods that have been specifically ordered for the Consumer and are not in ordinary stock
5. Where the goods have been wilfully damaged or have been damaged by the gross negligence of the Consumer or Retailer.
6. Inox Steelworx reserves the right to hold the Consumer Liable for delivery charges in the event of one or more of the above circumstances being the reason for the return of goods.
Delivery of Goods
Risk on delivery shall pass to the Consumer upon delivery, unless the Consumer arranges to have the goods picked up or employs the services of his/her own delivery company, in which case risk shall pass to the Consumer upon collection of the goods. No deliveries shall be made to P.O Boxes or LOT No’s or outlying areas which are not accessible by delivery companies. The onus remains with the Consumer to ensure that an accessible physical address is provided.
The Consumer has a duty to ensure that the goods are inspected upon delivery, and to notify Inox Steelworx within 24 hours of any defects, damages or incorrectly supplied goods.
Delivery charges shall be detailed with each individual order and may differ based on the address of the Consumer or Retailer.
Cancellation Policy
The Consumer may at any time prior to the order being finalized and confirmed online via completion of the transaction, cancel the order at no charge to him or her. Once the order has been confirmed and finalized however, Inox Steelworx reserves the right to charge a reasonable handling or administrative charge which may be up to 10% of the purchase price of the goods in accordance with the Consumer Protection Act (the “CPA”) Inox Steelworx reserves the right to cancel any order where there is suspicion of fraud, misconduct or other criminal activity and to refuse the supply of goods in such circumstances.
Returns can be sent to the following address:
Inox Steelworx
Unit 13 Jacobs Industrial Park
166 Bluff Road
Jacobs
Durban
4026
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